Email Templates Placeholders
Here you will find all of the available placeholders that your business can use to edit your vCita email templates.
General Placeholders
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{{message.text}}
Displays the message the client submitted with the initial inquiry or the latest correspondence.
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{{engagement.title}}
The engagement title. Typically used for custom events and 1-on-1 appointments.
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{{pivot.messages_auto_response}}
Displays the "Messages & Documents Auto-reply" as set up in Auto Client Messages
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{{pivot.meetings_auto_response}}
Displays the "Thank you message for appointment requests" as set up on Emails and Notifications settings page
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{{pivot.owning_brand_name}}
Displays 'Wolbix'
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{{staff.contact_name}}
Business name, as set up in the Business Info settings page
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{{staff.full_name}}
Staff member's full name, as set up in the Staff settings page
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{{staff.first_name}}
Staff member's first name, as set up in the Staff settings page
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{{staff.email}}
Staff member's email address, as set up in the Staff settings page
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{{staff.signature}}
Staff member's email signature as set up in the Staff settings page.
Note: The staff members signature is included in the {%layout%} attribute within any email template by default. -
{{client.first_name}}
Displays the client's first name -
{{client.last_name}}
Displays the client's last name -
{{client.full_name}}
Displays the client's full name
Appointment Placeholders
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{{appointment.title}}
Displays the engagement title. Typically used for custom 1-on-1 appointments.
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{{appointment.service_name}}
The name of the service. Only works for already created services, not custom appointments.
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{{appointment.location}}
Appointment location.
Note: Once an appointment is scheduled, the placeholder will display instructions on how to attend the meeting. If the appointment is not yet scheduled, a short text will be displayed based on the appointment type: Address/Phone Number/Location
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{{appointment.agenda}}
Appointment notes. Text entered by the client at the time of scheduling or by the staff member in case the staff member invited the client to meet.
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{{appointment.price}}
Appointment price. As configured per service in the Services settings page
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{{appointment.start_time}}
Appointment start time will be displayed in the emails only once the appointment is scheduled (confirmed)
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{{appointment.duration}}
Appointment duration. As configured per service in the Services settings page
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{{appointment.event_where}}
Display the appointment type (phone, address, etc)
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{{appointment.interaction_details}}
Display the appointment's actual phone number / address / etc.
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{{appointment.time_zone}}
Display the client or business time zone
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{{appointment.was_accepted?}}
Reads appointments status. ‘true’ or ‘false’ values in case the appointment accepted or not.
Note: Can be used for conditional text.
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{{appointment.not_paid_yet?}}
Reads the appointment payment status.
-'False' in case the appointment does not require an upfront payment or in case the client already paid for the appointment.
-'True' in case the appointment requires an upfront payment and in case the client did not pay yet for the appointment.
Note: Can be used for conditional text.
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{{appointment.meetings_auto_response}}
Displays the "Booking request auto-reply" as set up in Auto Client Messages
Group Event Placeholders
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{{event.title}}
Displays the event name
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{{event.display_time}}
Displays the date and time for the event
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{{event.start_time}}
Displays the event start time
Message Placeholders
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{{engagement.assigner_name}}
Displays the Reassinging Staff's name
Document Placeholders
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{{document.name}}
Display the document name in the 'Document received' email notification
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{{document.size_in_kb}}
Display the document size in the 'Document received' email notification
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{{document.notes}}
Notes the client or the business added with the 'share document' form submission.
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{{document.description}}
Description added by the business to a shared document
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{{title}}
Title given by the business to the shared document. If no title is specified, the original filename of the uploaded document will be displayed by default.
Payment Placeholders
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{{invoice.amount_text}}
The invoice amount.
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{{invoice.invoice_number_text}}
The invoice number.
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{{invoice.notes}}
Notes added by the staff member within the invoice and at the time the invoice was issued.
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{{invoice.online_payment}}
Reads the 'Online Payment' status.
-'True' if the staff member selected within the invoice to allow online payment.
-'False' if the staff member didn't select the option to allow online payment within the invoice.
-Can be used for conditional text.
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{{invoice.issued_at}}
The date the invoice was issued on.
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{{invoice.due_date}}
Invoice payment due date. Based on this date a reminder for pending payment will be sent to the business per the late payment settings.
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{{invoice.paid_at}}
The date invoice was paid on.
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{{payment.paid_for}}
The name of the service as the client entered at the time of payment or as set by the business.
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{{payment.amount_text}}
Amount paid.
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{{payment.notes}}
Notes added by the client at the time of payment.
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{{payment.paid_at}}
The date the payment was completed.