Can I customize the auto reply email sent to my clients?

Yes, all subscription levels can customize the following auto-reply emails/messages:

  • Booking request auto reply

  • Post-appointment Follow-up

  • Overdue Invoice Reminders

  • Message & Documents Auto-reply

To update these messages, navigate to Settings > Auto Client Messages. At the top of the page there are three tabs: Booking, Payments, and Messages & Documents.

The Booking request auto reply and Post-appointment Follow-up fields are found in the Booking Section. The Overdue Invoice Reminder is found in the Payments section. The Message & Documents Auto-reply is found in the Message & Documents section. Enter your desired message in the appropriate text box and click on Save Changes.

To learn more about all the email notifications sent to staff and clients, and the different customization options available, click here.


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